Support - Thames & Kosmos http://www.blassbikes.com/index.php/support/5-games Tue, 24 Mar 2020 04:54:27 +0000 en-gb IMHOTEP missing components http://www.blassbikes.com/index.php/support/113-imhotep-missing-components http://www.blassbikes.com/index.php/support/113-imhotep-missing-components ntcoombs@gmail.com (Trent Coombs) Games Mon, 04 Jul 2016 11:59:20 +0000 Lost Cities sixth expedition http://www.blassbikes.com/index.php/support/127-lost-cities-sixth-expedition http://www.blassbikes.com/index.php/support/127-lost-cities-sixth-expedition
Thanks,

Jeff]]>
jeff.wright@gmail.com (Jeff Wright) Games Tue, 20 Sep 2016 18:34:40 +0000
Pillars of the earth reprint http://www.blassbikes.com/index.php/support/131-pillars-of-the-earth-reprint http://www.blassbikes.com/index.php/support/131-pillars-of-the-earth-reprint
Is there any plans to reprint Pillars of the Earth in English directly from THAMES & KOSMOS?]]>
sao123@verizon.net (Scott OBrien) Games Sat, 22 Oct 2016 03:50:23 +0000
Rules http://www.blassbikes.com/index.php/support/135-rules http://www.blassbikes.com/index.php/support/135-rules tsnelson45@gmail.com (Tiffany Nelson) Games Sun, 20 Nov 2016 02:32:00 +0000 Code gamer won't connect to bluetooth http://www.blassbikes.com/index.php/support/170-code-gamer-won-t-connect-to-bluetooth http://www.blassbikes.com/index.php/support/170-code-gamer-won-t-connect-to-bluetooth ryansolecki@hotmail.com (Ryan Solecki) Games Sat, 03 Jun 2017 01:51:27 +0000 Missing instructions pages from IMhotep http://www.blassbikes.com/index.php/support/176-missing-instructions-pages-from-imhotep http://www.blassbikes.com/index.php/support/176-missing-instructions-pages-from-imhotep
I have bought a new game of Imhotep 'Builder of Egypt' from Thirsty Meeples in Oxford, UK for which I have the receipt. The game instruction manual is incomplete and is missing pages 3,4,9 and 10. I have attached a receipt and instructions image

The code on the box is P882 L45 D3516

The shop advised that I contact Kosmos to be sent a replacement. Can you arrange a replacement to be sent to me please?

My address is: 12 The Tennis, Cassington, Witney, Oxfordshire, OX29 4EL, UK

Kind regards,

Edward Miller]]>
ed.amilller12@gmail.com (Edward) Games Sun, 01 Oct 2017 07:56:20 +0000
Word Slam orange deck "SEPARATE" misprint http://www.blassbikes.com/index.php/support/172-word-slam-orange-deck-separate-misprint http://www.blassbikes.com/index.php/support/172-word-slam-orange-deck-separate-misprint
To receive a replacement card, please email support@thamesandkosmos.com with the following information:

- Email subject: Word Slam Misprint
- Full name and mailing address
- Production number (located near the barcode and typically in the following format: ####L##D####)

Once the cards are available, the replacement will typically ship within 1-2 business days with 3-5 business days transit time. We appreciate your understanding and support.

Sincerely,
Thames & Kosmos Support Team]]>
Games Wed, 26 Jul 2017 13:46:24 +0000
Legends of Andor: Journey to the North Misprint http://www.blassbikes.com/index.php/support/133-legends-of-andor-journey-to-the-north-misprint http://www.blassbikes.com/index.php/support/133-legends-of-andor-journey-to-the-north-misprint
The content and instructions on the reverse side of the card is correct, only the title is misprinted. Nonetheless, we sincerely apologize for the inconvenience and to remedy this issue, we’re producing corrected cards which will be sent to replace the misprinted card. If you’ve purchased LOA: JTTN and would like the replacement card, please provide the following information to support@thamesandkosmos.com:

? Your name and shipping address
? Production code, which starts with the letter “P”, found near the barcode

Once the cards are available, they will be shipped free of charge. In the meantime, you may correct the misprinted card or just make note to use the correct card when “The Iron Tower is Captured” is needed.

We thank you for your understanding and patience and if you should have any questions, please do not hesitate to contact support@thamesandkosmos.com.

Sincerely,

Thames & Kosmos Support Team]]>
Games Tue, 01 Nov 2016 17:28:08 +0000
Imhotep (English/US) & Targi (English/US) reprint http://www.blassbikes.com/index.php/support/83-imhotep-english-us-targi-english-us-reprint http://www.blassbikes.com/index.php/support/83-imhotep-english-us-targi-english-us-reprint
My other question concerns the reprint of the English version of Targi - will you be doing it, and will it be made in Germany, or is Z-man doing it (thus most likely be made in China)?

Thanks much!
John]]>
johnherbst@gmail.com (John Herbst) Games Fri, 08 Apr 2016 17:29:42 +0000
Legends of Andor: New Heroes - Hero cards misprint http://www.blassbikes.com/index.php/support/48-legends-of-andor-new-heroes-hero-cards-misprint http://www.blassbikes.com/index.php/support/48-legends-of-andor-new-heroes-hero-cards-misprint
The correct hero boards are being reprinted and replacements can be sent free of charge. To receive these replacements, please provide the following information to support@thamesandkosmos.com:


Name and mailing address
Date of purchase


The hero boards are currently in production and will be sent as soon as they're received, in the meantime, digital copies of the corrected hero cards are attached for download.

If you should have any questions, please email support@thamesandkosmos.com and we'll be more than happy to help.]]>
Games Thu, 19 Nov 2015 19:29:13 +0000
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